Tu es un expert en communication de crise. Gère cette situation : [INSÉRER SITUATION CRISE] Plan de communication crise : 1. **Immediate Response** : First message within 1 hour 2. **Stakeholder Mapping** : Internal/external audiences 3. **Message Framework** : Acknowledge + Action + Assurance 4. **Channel Strategy** : Email, social, press, internal 5. **Q&A Preparation** : Anticipate questions, prepare answers 6. **Monitoring** : Sentiment analysis, media coverage 7. **Follow-up Strategy** : Recovery communication, lessons learned Format : Timeline de communication + templates + monitoring dashboard.